Frequently Asked Questions
Refunds & Returns
No refunds shall be given unless the goods fail to comply with Sales of Goods Act.
Please note, certain fabrics reflect light differently depending on lighting conditions resulting in slight colour variations. As a result colours depicted in catalogues should only be used as a guide.
If you wish to have an item refunded or returned please contact us here
After ordering from our online store, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Your order will be shipped from our Melbourne shopfront in Croydon Victoria.
Delivery charges are automatically calculated at the time of purchase. Please note that all delivery times are estimated from when your order leaves the shopfront. We usually process orders within 48 business hours.
All orders are shipped via Australia Post to Australia only.
Orders may also be picked up from our shopfront by selecting LOCAL PICKUP from the delivery option menu upon checkout. You will receive an email from MDDA when your order is ready for collection
Monday – Friday
9am – 4pm
Shop 4, 6 Thomas Brew Lane
Croydon VICTORIA 3136
If you wish to query a delivery or a pickup please contact us here.
MDDA uses Stripe for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian & international merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by MDDA or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within Stripe bank-grade data centre, further protecting your credit card data.
- All monies are directly transferred from your credit card to the merchant account held by Metabolic Dietary Disorders Association
For more information about Stripe and online credit card payments, please visit www.stripe.com